Privacy Policy
Effective Date: September 30, 2025
1. Introduction
MAITRI CONSULTANCY ("we," "our," or "us") provides consultancy services for motor, health, life insurance, and mutual funds. We are deeply committed to protecting the privacy and security of the personal and financial information of our clients ("you," "your"). This comprehensive Privacy Policy explains our practices regarding the collection, use, disclosure, retention, and protection of your information in compliance with applicable laws and regulations in India, including the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.
2. Information We Collect
We collect information that is essential for providing our services and fulfilling our regulatory obligations. The information is collected directly from you through application forms, our website, and telephonic or in-person interactions. This includes:
- Personal Identification Information: Full name, father's name, gender, date of birth, marital status, nationality, residential address, email address, and mobile number.
- Government-Issued Identification (KYC): PAN card, Aadhaar card, Passport, Voter ID, or Driving License as required for Know Your Customer (KYC) compliance.
- Financial Information: Bank account number and IFSC code, source of income, annual income, investment objectives, risk tolerance, and details of existing investments and insurance policies.
- Sensitive Personal Data or Information (SPDI):
- For Health and Life Insurance: Information about your health, medical history, lifestyle habits (e.g., smoking/drinking), family medical history, and nominee details.
- For Motor Insurance: Vehicle registration details, chassis/engine number, previous policy details, and claim history.
- Website Usage Information: When you visit our website, we may automatically collect non-personal technical information such as your IP address, browser type, operating system, and pages viewed. This helps us improve our website's functionality.
3. Purpose of Collection and Use of Information
We use your information for legitimate business purposes, which include:
- Service Provision: To assess your financial situation and goals in order to recommend and facilitate the purchase of suitable insurance products and mutual fund schemes.
- Transaction Processing: To complete application forms, process premium payments, manage investments, and handle service requests like claims, redemptions, or policy changes.
- Communication: To communicate with you regarding your portfolio, send policy documents, renewal alerts, account statements, and newsletters. We also use this information to respond to your queries and provide support.
- Regulatory Compliance: To comply with mandatory legal and regulatory requirements from bodies such as the Insurance Regulatory and Development Authority of India (IRDAI), the Securities and Exchange Board of India (SEBI), and anti-money laundering (PMLA) laws.
- Relationship Management: To maintain our client records and manage our relationship with you effectively.
4. Disclosure and Transfer of Information
We do not sell or rent your personal information. Your information will only be shared with third parties under strict confidentiality and on a need-to-know basis for the purposes mentioned above. These parties may include:
- Product Providers: Insurance companies and Asset Management Companies (AMCs) to issue policies and process investments.
- Regulatory Authorities: Government bodies, regulators (IRDAI, SEBI, AMFI), and law enforcement agencies as required by law.
- KYC Registration Agencies (KRAs): To complete the mandatory KYC process.
- Service Providers: IT vendors, payment gateways, and auditors who assist us in our business operations under strict confidentiality agreements.
5. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by any applicable law or regulation. This includes retaining records as mandated by IRDAI and PMLA regulations, which may require us to keep your information even after the termination of our business relationship.
6. Data Security
We are dedicated to safeguarding your information. We have implemented robust physical, electronic, and administrative security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, firewalls, and secure access controls. Despite our best efforts, no system is impenetrable, and we cannot guarantee 100% security of transmissions over the internet.
7. Your Rights and Choices
As our client, you have the following rights concerning your information:
- Right to Access and Review: You may request access to the personal information we hold about you.
- Right to Rectification: You can request correction or updating of any inaccurate or incomplete information.
- Right to Withdraw Consent: You have the right to withdraw your consent for the use of your SPDI at any time by contacting us in writing. However, such withdrawal may prevent us from providing you with further services.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., insurance companies, AMCs). This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices of other sites, and we encourage you to read their privacy policies.
9. Changes to This Privacy Policy
We reserve the right to amend this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. We will update the "Effective Date" at the top of this page to reflect the latest version. We encourage you to review this policy periodically.
10. Grievance Officer and Contact Information
If you have any questions, concerns, or grievances regarding this Privacy Policy or the processing of your information, please feel free to contact our Grievance Officer:
Grievance Officer, MAITRI CONSULTANCY
Email: maitri.future@gmail.com
Phone: +91 9328947575